Aftercare
With a rich heritage spanning over 45 years Taylor UK has earned an enviable reputation for quality, reliability and support.
We have the local resource to provide expert installation and professional training to make sure you get the most out of your new equipment. In addition you'll have the reassurance of a committed after-sales and maintenance service.
We'll help you to decide what is best for you and your business by visiting your premises and finding out more about your individual requirements. This way we make sure that when you're ready to order you know you'll be getting the right equipment and the right package.
We always aim to build long-term relationships to help your business to reach the objectives that you've set.
For any technical advice or questions on any of our models just call 0800 838896 and we'll be delighted to help.
How our Aftercare support package works…
After purchase:
• Free delivery, skilful installation to a prepared location,
and commissioning for immediate use
• Training for operation, cleaning and hygiene with practical demonstrations
• Advice on ingredients, menus, marketing and point of sale
Once you're up and running:
• 363 days a year service backed by 30 directly employed and factory trained Taylor engineers
• High levels of spares stock in engineers vehicle for 'first time fixing'
• Large stock of spares held centrally
• Technically trained call centre operators
Optional extras:
• Extended full parts and labour warranties
• Preventative maintenance plans
• Scheduled consumables replenishment
• Equipment refurbishment service
• Training programmes to train new staff and update current staff
Reconditioned and ex demonstration equipment
• Subject to availability – ask your Taylor advisor for our current stock list
1. Warranty Cover
All new equipment will carry a 12 month parts and labour warranty and facilitated by:
SPS (Marren Group)
25/37 Eastfield Road
Wollaston
Northamptonshire
NN29 7RS
Tel: 01933 666233 (dedicated Turbo Chef Service line)
kerrieknight@marron.co.uk
2. Ancillaries / Cleaning Materials
Included within each oven sold is a starter pack comprising:
• 1 x 250ml bottle of oven cleaner
• 1 x 750ml bottle of oven guard
• 2 x Teflon sheets
• 1 x Teflon basket
• 1 x cleaning gloves
• 1 x safety goggles
• 2 x cleaning pads
Additionally for the model C3 a pressure spray bottle is included.
For additional supplies of ancillaries and cleaning materials. The customer should contact:
Obtain–Wise Ltd
Captiva House
Unit F Pentagon Park
Barn Way, Lodge Road
Northampton
NN5 7UW
Tel: 01604 758999
Fax: 01604 759979
Email: info@obtainwise.com
Out of Hours Helpline
When our call centre is closed all answer phone messages are constantly monitored by our On Call Service Manager who will respond to your queries.
Call 0845 601 2312
Customer Service
For parts, service, technical queries and consumables.
Call 0845 601 2312
Machine Sales Enquiries
For more information, about any of our machines, or for help in making your selection, call us. We're always happy to help.
Call Free on 0800 838896
Training
We offer free initial onsite training on all equipment bought directly from Taylor UK. The session covers cleaning procedures, operation of the equipment and basic troubleshooting.
For further training at competitive rates, call 0845 601 2312
Machine out of warranty?
We offer a range of extended warranties, preventative maintenance packages and priority service agreements.
Call 0845 601 2312
