Important numbers to call when your Taylor, Frigomat, ISA, Prática, Quality Fry or TurboChef equipment requires an engineer…

Taylor, Frigomat, Prática, Perfect Fry & ISA

Customer Support & Service Centre

With a rich heritage spanning over 45 years Taylor UK has earned an enviable reputation for quality, reliability, support and aftercare.

We have the local resource to provide expert installation and professional training to make sure you get the most out of your new equipment. In addition you’ll have the reassurance of a committed after-sales and maintenance service.

We’ll help you to decide what is best for you and your business by visiting your premises and finding out more about your individual requirements. This way we make sure that when you’re ready to order you know you’ll be getting the right equipment and the right package.

We always aim to build long-term relationships to help your business to reach the objectives that you’ve set.

For any technical advice or questions on any of our models just call 01473 350000 and we’ll be delighted to help.

ISA Helpdesk

If you have an ISA refrigerated or frozen display cabinet and have a question or are looking for some advice. You can contact the ISA Helpdesk via email and we’ll help you with your query, or if needs be, we’ll assist you in placing a reactive service call with HTG Service.

ISA Helpdesk –

Download the ISA Maintenance Guide – Click Here >>>

My Taylor Service Portal

AftercareAlready a Taylor UK customer? Register your business on our My Taylor service portal to access all of your machine details, information on any service contracts which you’ve taken out, download invoices and service records and order self-fit and consumable parts for your Taylor soft serve or frozen drinks machine.

Register for your own My Taylor account, CLICK HERE >>>

How our Aftercare support package works…

After purchase:
  • Free delivery, skilful installation to a prepared location, and commissioning for immediate use
  • Training for operation, cleaning and hygiene with practical demonstrations
Once you’re up and running:
  • 364 days a year service backed by 30 directly employed and factory trained Taylor engineers
  • High levels of spares stock in engineers vehicle for ‘first time fixing’
  • Large stock of spares held centrally
  • Technically trained call centre operators
Optional extras:
  • Extended full parts and labour warranties
  • Preventative maintenance plans
  • Scheduled consumables replenishment
  • Equipment refurbishment service
  • Training programs to train new staff and update current staff

Taylor Equipment Breakdowns, Spare Parts & Advice:

Phone: 01473 350000



Download Taylor UK’s Service Terms & Conditions HERE >>>


TurboChef Service & Aftercare

All new TurboChef ovens come with a 12 month parts and labour warranty which is facilitated by:

Marren Microwave Ltd

Tel: 01933 665313



For additional supplies of TurboChef ancillaries and cleaning materials, contact:

Obtain–Wise Ltd

Tel: 01604 758999




Access the My Taylor Service Portal

Taylor Operator Videos

AftercareHTG Service

Customer Support & Service Centre

Service & Spare Parts

106 Claydon Business Park
Great Blakenham, Ipswich
Suffolk, IP6 0NL

01473 350000

Request a Service Call

Visit our NEW Parts & Accessories Shop

Buy Parts ONLINE Today! Aftercare


We are proud to be an FEA Accredited Service Provider.

To attain this level of recognition, our level of service and product knowledge has been assessed against a tough criteria determined by the Foodservice Equipment Association, the U.K’s leading Foodservice Equipment industry trade body.

By using an FEA Accredited Service Provider you can rest assured that the level of service you are receiving has been assessed and approved.

ALL Operator Manuals

TurboChef Service

Marren Microwave Ltd

40 Mallard Close

Earls Barton, Northants


01933 665313


TurboChef Ancillaries & Cleaners

ObtainWise Ltd

Captiva House, Unit F Pentagon Park

Barn Way, Lodge Road

Northampton, NN5 7UW

01604 758999