Aftercare
Important numbers to call when your Taylor, Frigomat, ISA, Prática, Quality Fry or TurboChef equipment requires an engineer…
Taylor, Frigomat, Prática, Perfect Fry & ISA
Customer Support & Service Centre
With a rich heritage spanning over 45 years Taylor UK has earned an enviable reputation for quality, reliability, support and aftercare.
We have the local resource to provide expert installation and professional training to make sure you get the most out of your new equipment. In addition you’ll have the reassurance of a committed after-sales and maintenance service.
We’ll help you to decide what is best for you and your business by visiting your premises and finding out more about your individual requirements. This way we make sure that when you’re ready to order you know you’ll be getting the right equipment and the right package.
We always aim to build long-term relationships to help your business to reach the objectives that you’ve set.
For any technical advice or questions on any of our models just call 01473 350000 and we’ll be delighted to help.
ISA Helpdesk
If you have an ISA refrigerated or frozen display cabinet and have a question or are looking for some advice. You can contact the ISA Helpdesk via email and we’ll help you with your query, or if needs be, we’ll assist you in placing a reactive service call with HTG Service.
ISA Helpdesk – isahelpdesk@taylor-company.co.uk
Download the ISA Maintenance Guide – Click Here >>>
My Taylor Service Portal
Already a Taylor UK customer? Register your business on our My Taylor service portal to access all of your machine details, information on any service contracts which you’ve taken out, download invoices and service records and order self-fit and consumable parts for your Taylor soft serve or frozen drinks machine.
Register for your own My Taylor account, CLICK HERE >>>
How our Aftercare support package works…
After purchase:
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Free delivery, skilful installation to a prepared location, and commissioning for immediate use
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Training for operation, cleaning and hygiene with practical demonstrations
Once you’re up and running:
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364 days a year service backed by 30 directly employed and factory trained Taylor engineers
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High levels of spares stock in engineers vehicle for ‘first time fixing’
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Large stock of spares held centrally
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Technically trained call centre operators
Optional extras:
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Extended full parts and labour warranties
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Preventative maintenance plans
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Scheduled consumables replenishment
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Equipment refurbishment service
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Training programs to train new staff and update current staff
Taylor Equipment Breakdowns, Spare Parts & Advice:
Phone: 01473 350000
Email: service@htgtrading.co.uk
Web: www.htgservice.co.uk
Download Taylor UK’s Service Terms & Conditions HERE >>>
TurboChef Service & Aftercare
All new TurboChef ovens come with a 12 month parts and labour warranty which is facilitated by:
Marren Microwave Ltd
Tel: 01933 665313
Email: service@marren.co.uk
Web: www.marren.co.uk
For additional supplies of TurboChef ancillaries and cleaning materials, contact:
Obtain–Wise Ltd
Tel: 01604 758999
Email: info@obtainwise.com
Web: www.obtainwise.com
Access the My Taylor Service Portal
HTG Service
Customer Support & Service Centre
Service & Spare Parts
106 Claydon Business Park
Great Blakenham, Ipswich
Suffolk, IP6 0NL
Visit our NEW Parts & Accessories Shop
Buy Parts ONLINE Today!
www.htgextras.co.uk
We are proud to be an FEA Accredited Service Provider.
To attain this level of recognition, our level of service and product knowledge has been assessed against a tough criteria determined by the Foodservice Equipment Association, the U.K’s leading Foodservice Equipment industry trade body.
By using an FEA Accredited Service Provider you can rest assured that the level of service you are receiving has been assessed and approved.
TurboChef Service
Marren Microwave Ltd
40 Mallard Close
Earls Barton, Northants
NN6 0JF
01933 665313
TurboChef Ancillaries & Cleaners
ObtainWise Ltd
Captiva House, Unit F Pentagon Park
Barn Way, Lodge Road
Northampton, NN5 7UW
01604 758999