HTG Service & Support

Taylor UK Service is now HTG Service

Same great customer service and support… new name!

Service & Support

Taylor UK Service is now HTG Service

The change reflects the evolving and expanding equipment portfolio of Taylor UK and Hubbard Systems, trading divisions of HTG Trading Ltd.

We’re no longer just Taylor Technician’s we’re now HTG Service Technicians, providing service and support for all of the equipment brands supplied by HTG Trading Ltd.

The services which we can offer depend on the brand, for Taylor Company soft serve and frozen beverage equipment we can offer a range of additional services. These include…

ISA Helpdesk

If you have an ISA refrigerated or frozen display cabinet and have a question or are looking for some advice. You can contact the ISA Helpdesk via email and we’ll help you with your query, or if needs be, we’ll assist you in placing a reactive service call with HTG Service.

ISA Helpdesk –

Download the ISA Maintenance Guide – Click Here >>>

Protect your investment and reduce downtime with our range of aftercare packages & services for Taylor equipment

HTG Service can offer a range of aftersales services following the purchase of new Taylor equipment.

Peace of Mind – Extended Warranties

Extend your parts and labour warranty in to years 2, 3, 4 & 5

Available on new Taylor soft serve and frozen drinks equipment.

Good Practice Packages – Quarterly Health Checks

Keep your machine in top working order with scheduled preventative maintenance visits which include replacement tune-up kits, lube and scraper blades.

Available on Taylor soft serve and frozen drinks equipment.

Quarterly Postings

Never forget to order a tune-up kit again… arrange a standing order to receive tune-up kits, scraper blades, Taylor Lube, sanitiser and cleaning brushes just when you need them!

Available for all Taylor soft serve and frozen drinks equipment.

Learn more about our Aftersales Packages

For more information, contact our Aftercare Department on 01473 350000
or email

Self-fit Spare Parts & Consumables

Service & SupportYou can now purchase operator self-fit spare parts and cleaning accessories for your Taylor Machine from our sister company HTG Extras.
If you can remove it from the machine during the cleaning process, you can replace it from HTG Extras… You can also buy Taylor Lube, Tune Up Kits, Cleaning Brushes, and much more…

My Taylor Service Portal

Service & SupportAre you already a Taylor UK customer? Activate your My Taylor account on our dedicated service portal to access all of your machine details, information on any service contracts which you’ve taken out, download invoices and service records and order self-fit and consumable parts for your Taylor soft serve or frozen drinks machines.

Activate your My Taylor account, CLICK HERE >>>

Download Taylor UK’s Service Terms & Conditions HERE >>>
*Please note – not all additional services are available for every equipment range which Taylor UK supply. Contact our Aftercare Department for full details, call 01473 350000 or email 

Service & SupportHTG Service

Customer Service & Support Centre

106 Claydon Business Park
Great Blakenham, Ipswich
Suffolk, IP6 0NL

01473 350000


Aftercare Information

Request a Service Call

Service & Support

Access the My Taylor Service Portal

Find Operator Manuals

View Operator Videos

Visit our NEW Parts & Accessories Shop

Buy Parts ONLINE Today! Service & Support

Optional extras:

Extended parts and labour warranties on Taylor equipment.
Preventative maintenance plans.
Scheduled quarterly replenishment of consumables.
Refurbishment facility to extend the working life of your equipment.
Training programmes to train new staff or update and re-train existing staff.

Request a Service Call

Service & Support

We are proud to be an FEA Accredited Service Provider.

To attain this level of recognition, our level of service and product knowledge has been assessed against a tough criteria determined by the Foodservice Equipment Association, the U.K’s leading Foodservice Equipment industry trade body.

By using an FEA Accredited Service Provider you can rest assured that the level of service you are receiving has been assessed and approved.