Taylor UK Service & Support

Take advantage of Taylor UK’s personal touch…

Service & Support

Taylor UK is taking the COVID-19 situation very seriously. Our overriding aim is to continue to support our customers, their businesses and our suppliers, without jeopardising the health and safety of our own staff.

Please read our Customer Statement here >>>

Protect your investment and reduce downtime with our range of aftercare packages & services

Taylor UK can offer a wide range of additional services following the purchase of new equipment.

Peace of Mind – Extended Warranties

Extend your parts and labour warranty in to years 2, 3, 4 & 5…
Available on new Taylor soft serve and frozen drinks equipment. Every year you’ll get:
  • One preventative maintenance (PM) visit
  • Two Taylor tune-up kits (inc. scraper blades, Taylor lube and sanitiser)
  • One pre-booked staff re-training session
  • 20% off any consumable parts ordered from Taylor UK

Good Practice Packages

Keep your machine in top working order…
Available on new Taylor soft serve and frozen drinks equipment. Every year you’ll get:
  • TWO preventative maintenance (PM) visits
  • TWO Taylor tune-up kits (inc. scraper blades, Taylor lube and sanitiser)
  • 10% OFF any consumable parts ordered from Taylor UK

Quarterly Postings

Never forget to order a tune-up kit again…
Available on new Taylor soft serve and frozen drinks equipment and Taylor grills. Arrange your own package:
  • Set up a standing order to receive tune-up kits, scraper blades, Taylor lube, sanitiser and cleaning brushes just when you need them.
  • 5% OFF any additional consumable parts ordered from Taylor UK
Contact our Aftercare Department on 01473 350000
or email to discuss your aftercare requirements.

My Taylor Service Portal

Service & SupportAre you already a Taylor UK customer? Activate your My Taylor account on our dedicated service portal to access all of your machine details, information on any service contracts which you’ve taken out, download invoices and service records and order self-fit and consumable parts for your Taylor soft serve or frozen drinks machines.

Activate your My Taylor account, CLICK HERE >>>

Make your Taylor Heat Treatment Machine – ‘Touch Free’

Service & SupportUpgrade your Taylor Heat Treatment soft ice cream freezer from the standard 14 day cleaning cycle to 28 days and take advantage of our new ‘Touch Free’ cleaning service.

You’ll never clean your Taylor Machine again!

Subscribe to our TAYLOR TOUCH FREE cleaning service and you’ll never have to clean your Taylor heat treatment soft ice cream machine again. Our 28 day subscription cleaning service will remove the hassle of stripping and brush cleaning your machine providing more up-time, less downtime and increased peace of mind. Learn more about Taylor Touch Free Here >>>

Download Taylor UK’s Service Terms & Conditions HERE >>>
*Please note – not all additional services are available for every equipment range which Taylor UK supply. Contact our Aftercare Department for full details, call 01473 350000 or email 

Taylor UK

Customer Service & Support Centre

106 Claydon Business Park
Great Blakenham, Ipswich
Suffolk, IP6 0NL

01473 350047

Aftercare Information

Request a Taylor Service Call

Service & Support

Access the My Taylor Service Portal

Find Operator Manuals

FCE+ Operator Videos

Taylor Operator Videos

Visit our NEW Parts & Accessories Shop

Buy Parts ONLINE Today! Service & Support

Optional extras:

Extended parts and labour warranties on Taylor equipment.
Preventative maintenance plans.
Scheduled quarterly replenishment of consumables.
Refurbishment facility to extend the working life of your equipment.
Training programmes to train new staff or update and re-train existing staff.

Request a Taylor Service Call

Service & Support

We are proud to be an FEA Accredited Service Provider.

To attain this level of recognition, our level of service and product knowledge has been assessed against a tough criteria determined by the Foodservice Equipment Association, the U.K’s leading Foodservice Equipment industry trade body.

By using an FEA Accredited Service Provider you can rest assured that the level of service you are receiving has been assessed and approved.