Products

Taylor UK Service & Support

Take advantage of Taylor UK’s personal touch…

Taylor Genuine Parts

Taylor UK is taking the COVID-19 situation very seriously.

Our overriding aim is to continue to support our customers, their businesses and our suppliers, without jeopardising the health and safety of our own staff.

Now that the government has implemented enforced social distancing, Taylor UK will temporarily be unable to facilitate any onsite sales or service visits for our customers for the foreseeable future. The Taylor UK sales and service offices will continue to operate throughout this period, albeit in a reduced capacity.

Spare parts and consumables will be available to order, and technical advice can be provided over the phone or via email should you need us.

We apologise for any inconvenience this may cause.

Please read our Customer Statement here >>>

How our after-care support package works:

After you have purchased:
Your equipment will be delivered, skilfully installed and commissioned for immediate operation by one of Taylor UK’s fully qualified technicians.
Our technicians will introduce operators to the equipment using practical demonstrations for cleaning regimes, hygiene and operating methods.
Your account manager can advise you on ingredients sourcing and menu suggestions and show you how to maximise your return on investment.
Once installed:
We provide a UK wide, 7 days a week, 364 days a year service facility, using directly employed strategically located fully trained Taylor technicians.
Each technician carries a high level of spare parts stock in their vehicle along with specialised equipment and tools to deliver a high level of ‘first-time-fix’.
Technicians are supported by a full stock of spares held centrally at our Suffolk warehouse facility ready for immediate dispatch.
Ongoing technical service is supplied by our field service management team.
Any service or parts enquiries are dealt with by our technically trained customer service operators ensuring minimal downtime for your equipment.

My Taylor Service Portal

My Taylor Service PortalAlready a Taylor UK customer? Register your business on our My Taylor service portal to access all of your machine details, information on any service contracts which you’ve taken out, download invoices and service records and order self-fit and consumable parts for your Taylor soft serve or frozen drinks machine.

Register for your own My Taylor account, CLICK HERE >>>

Now you need to protect your investment…

Taylor UK offers a number of services to ensure that you get the most from your Taylor machine throughout the life of your equipment. Our services include:

Peace of Mind – Extended Warranty

Extend your parts and labour warranty in to years 2, 3, 4 & 5…
Every year you’lld get:
  • One preventative maintenance (PM) visit
  • Two Taylor tune-up kits (inc. scraper blades, Taylor lube and sanitiser)
  • One pre-booked staff re-training session
  • 20% off any consumable parts ordered from Taylor UK

 

Taylor UK’s Good Practice Package

Keep your machine in top working order…
Every year you’ll get:
  • TWO preventative maintenance (PM) visits
  • TWO Taylor tune-up kits (inc. scraper blades, Taylor lube and sanitiser)
  • 10% OFF any consumable parts ordered from Taylor UK

 

Taylor UK’s Quarterly Postings

Never forget to order a tune-up kit again…
Arrange your own package:
  • Set up a standing order to receive tune-up kits, scraper blades, Taylor lube, sanitiser and cleaning brushes just when you need them.
  • 5% OFF any additional consumable parts ordered from Taylor UK
Download Taylor UK’s Service Terms & Conditions HERE >>>
Taylor UK

Customer Service & Support Centre

106 Claydon Business Park
Great Blakenham, Ipswich
Suffolk, IP6 0NL

01473 350047

service@taylor-company.co.uk

Aftercare Information

My Taylor Service Portal

Access the My Taylor Service Portal

ALL Operator Manuals

FCE+ Operator Videos

Taylor Operator Videos

Optional extras:

Extended parts and labour warranties on Taylor equipment.
Preventative maintenance plans.
Scheduled quarterly replenishment of consumables.
Refurbishment facility to extend the working life of your equipment.
Training programmes to train new staff or update and re-train existing staff.

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