Taylor UK Service & Support
Take advantage of Taylor UK’s personal touch…
Taylor UK are the market leaders in the supply of equipment for the production of soft serve ice cream and frozen yogurt, thick shakes, frozen drinks and gelato, ice creams, sorbets and kulfi.
Known not only for our extensive range of high quality, profit making machines but for our service and after-care that really makes us stand out from the crowd.
As soon as you contact us, we treat you as a valued enquirer, which is why we do everything we can to give you all the help and information you need.
How our after-care support package works:
After you have purchased:
Your equipment will be delivered, skilfully installed and commissioned for immediate operation.
Our trainers will introduce operators to the equipment using practical demonstrations for cleaning regimes, hygiene and operating methods.
We will advise you on ingredients sourcing and menu development and show you how to maximise your return on investment.
We provide a UK wide, 7 days a week, 364 days a year service facility, using directly employed strategically located fully trained Taylor engineers.
Each engineer carries a high level of spare parts stock in their vehicle along with specialised equipment and tools to deliver a high level of ‘first-time-fix’.
Each engineer is supported by a full stock of spares held centrally.
Ongoing technical service is supplied by our field service management team.
Any service or parts enquiries are dealt with by our technically trained customer service operators ensuring minimal downtime for your equipment.
Taylor equipment sales and after-care service means that right from the start we discuss what is right for you and your business. Before you purchase, we can visit your premises to check out the finer detail, ensuring your equipment and our support package are tailored to get you ‘up and running’ in the quickest and most convenient way.
Customer Service & Support Centre
106 Claydon Business Park
Great Blakenham, Ipswich
Suffolk, IP6 0NL
Tel: 01473 350047
Extended full parts and labour warranties.
Preventative maintenance plans.
Scheduled quarterly replenishment of consumables.
Refurbishment facility to extend the working life of your equipment.
Training programmes to train new staff or update and re-train existing staff.