Request Service

Is something not working quite as it should?

Request ServiceThe HTG Service Customer Service and Support Centre is on hand if you ever need to discuss your service and parts requirements.

Fill in the form opposite and one of our call centre operatives will be in touch to discuss your service needs and arrange an engineer visit to your business premises if necessary.

PLEASE NOTE: Completing this form will not generate a service call, a call centre operative will call you back to discuss your issue and log a call as required.

If you need an urgent service call, please contact the HTG Service Customer Service & Support Centre on: 01473 350000

ISA Helpdesk

If you have an ISA refrigerated or frozen display cabinet and have a question or are looking for some advice. You can contact the ISA Helpdesk via email and we’ll help you with your query, or if needs be, we’ll assist you in placing a reactive service call with HTG Service.

ISA Helpdesk –

Download the ISA Maintenance Guide – Click Here >>>


Request ServiceIf you’re an existing Taylor UK customer, activate your MyTaylor to access your account 24 hours a day.

Find out more here >>>

HTG Service maintain the following equipment:

  • Taylor Soft Serve Machines
  • Taylor Frozen Drink & Milkshake Equipment
  • Taylor Clamshell Grills
  • Ventless Fryers
  • Frigomat Gelato Making Equipment
  • ISA Refrigerated Display Cabinets
  • Scotsman Ice Machines

If you require service on a TurboChef Rapid Cook Oven, please contact our service partner; Marren Microwave Ltd on 01933 665 313 or go to their website:

Please Note: Taylor UK only sell and support equipment within the United Kingdom (England, Scotland, Wales and Northern Ireland). If you’re based outside of the UK, please follow the link below to the Taylor Company International website to find a distributor or service partner in your region. 
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Taylor Company International Distribution Network

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