Too many customers, not enough time…
It’s every restaurants worst nightmare… Customers queuing out of the door and not being able to cook their orders fast enough. The team at the Rhug Estate had exactly that problem, here their story…
As the General Manager of an already busy and successful Farm Shop, Restaurant & Takeaway Grill, Graham Webster certainly knows how important speed and consistency is when it comes to food.
The Bison Grill & Farm Shop on the Rhug Estate, Corwen is a bustling hive of activity every day of the week. Selling delicious deli produce made in the local hills & valleys in North Wales, as well as their delectable takeaway lamb or bison burgers from their takeaway outlet. So bustling in fact, that their current kitchen equipment was struggling to cope with demand.
“We were getting that busy, particularly around lunchtimes, that we simply couldn’t cope with demand. Our customers were having to wait too long for their food in our opinion. Throw into that the consistency issues that occur when everyone is under the pump and we knew we had to look at another solution” commented Graham. “We knew we had to reduce our cook times, without compromising our quality and consistency”.
Graham conducted some online research and discovered one name kept popping up, Taylor UK. After digging a little deeper, Graham identified that Taylor UK was a reputable and widely used provider of quick cook equipment. He contacted Taylor UK and arranged a meeting with his local Area Sales Manager.
“Simon the Sales Manager was quick to get in touch. We arranged a meeting on site and he really listened to our issues and understood what we needed to achieve. He recommended an L812 Triple Zone, Twin Platen Clamshell Grill, which after a brief period of discussion, we decided to purchase” Graham revealed.
The L812 Clamshell Grill was delivered and installed in January 2018 and Graham has been mightily impressed with what he has seen. “It does EXACTLY what we wanted it to” Graham enthused, “Our products are served much quicker and, if anything, the quality has improved!. We have been asking our regular customers for feedback on the burgers and it’s all been very positive. One additional added bonus is the Clamshell Grill is also more cost effective to run than the previous method of cooking we were using!”
“It has been definitely the right decision to purchase this product” Graham added. “Our staff love how easy it is to use and our customers are loving the products. In fact, we’re so happy we are planning on purchasing more equipment from Taylor UK in the very near future!”
Why don’t you visit the Bison Grill at the Rhug Estate Farmshop when your next in North Wales, they can be found at:
The Bison Grill, Rhug Estate Farmshop, Corwen, Denbighshire, LL21 0EH